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How To Deal With Challenging Situations in Your Business When All You Want to Do Is Quit

Bold & Pop : How To Deal With Challenging Situations in Your Business When All You Want to Do Is Quit

It’s pretty inevitable you’re going to encounter some challenging situations from time to time while running your business. Some of these you’ll be able to quickly work through and others are going to make you want to completely throw in the towel. But here’s the thing… the times you want to completely give up? Those are the times that help you grow as a business owner and help take your brand to the next level.

Luckily we haven’t had too many rough patches but there have been a few instances that we’ve had to navigate difficult situations. Using our experiences from past jobs and businesses, we’ve been able to always come out on the other side better than when we began. So we want to pass along how we deal and how we use these situations as opportunities for growth!

So what do we do when we encounter these challenging situations?

First things first, BREATH!

I know it’s going to feel like your brain is running a million miles an hour (which it probably is) but that’s going to make it harder for you to come up with a solution. Take a second and regroup. Whether that means stepping outside for a quick walk, calling a friend to vent, or crying for 5 minutes. Do what you need to do to get the frustration out and clear your mind for a few minutes. That way you can come back with a fresh perspective to handle what needs to be handled.

Stay Calm and Work Through It

Simple but hard to do when it feels like the weight of the world may be teetering on the edge of your business. (Maybe we’re being dramatic here, but you get what we’re saying…) Sometimes all you can do is put your head down and get the work done… whatever it may be. The sooner you’re able to find a solution or fix the problem at hand, the sooner you can get to the next, and most important, step of evaluating what happened and what you can do to avoid that in the future.

Plan for the Future

Alright, here’s where the good stuff comes in. This is where you’re either going to sink or swim when it comes to biz. Any time you have a challenging situation, no matter how big or small, you should be evaluating:

  • What happened?

  • Can this be avoided in the future?

  • What can I do to prevent this from happening again?

This last question is particularly important because this is where leveling up happens. You create new systems and procedures that become necessary for you to run your business in an effective and efficient manner.. avoiding this particular situation (and others) once again.

Ways you might want to consider making changes can include:

  • Adjusting contracts to better outline your terms and expectations for both parties

  • Creating a better communication system

  • Adjusting your copy to make it more clear

  • Setting boundaries upfront

  • Changing your policies and procedures

  • Streamlining your on-boarding process

These don’t have to be huge, drastic changes. They can just be simple tweaks to your existing framework to make sure things run smoothly moving forward.

Pro tip: If the difficult situation is with another person (say a client, for example), try making it about them in your communication. Ask them how you can help them? Is there a process or way of communicating that works better for them? While this can change the typical way you work, it can help alleviate some stress in the moment if your communication styles or even work styles are different. Then once everything is smoothed over, you can work to identify any areas that you can change in your usual process to avoid any confusion and frustration for both parties in the future.

An Example of How We Deal and Adjust

For all our web design projects, we created Welcome Kits. These walked our clients through the process, gives them “homework” that we needed from them prior to their start date, and provides links to the shared Google Drive folder that would house all the information for their projects.

We recently noticed that we weren’t always getting all the assets, copy, and information we needed from clients by their start date as requested. This caused some stress as we have deadlines for these projects and only take a certain number of design projects on per month. When one falls behind, it bleeds into the next clients timeframe which doesn’t help either client.

So we stopped to evaluate why this was happening. What can we do to make sure this isn’t an issue for future projects? We came to the conclusion that some clients either didn’t notice the Welcome Kit, weren’t downloading it, or just forgot to reference back to it.

Because of this, we decided to make some small changes. We’re still going to have our Welcome Kits but along with those, we plan on putting the instructions with hyperlinks right in our emails as well. Just in case, for whatever reason, clients miss the Welcome Kit.

And so far so good! Not only has this helped cut down on some of the back and forth in the beginning of the project so we can spend more time working on our clients’ projects, but we also can more easily stay on track with each client’s timeline. And that’s a win for everyone involved!

Challenging situations don’t have to be a disaster. There’s always a way to work through them and come out better on the other side! Taking the time to evaluate the entire situation and identify how you can make adjustments is exactly how you level up. This should be a consistent process because with every new stage of your business, there will be new challenges to face. If you take them head on each and every time, they’ll start to get smaller and you’ll only end up on top!

P.S. Exciting news! We launched the free #GoingBold Facebook Group and would love for you to join us! Come on over!



2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

2018 is on its way outta here! This year was really a transformative one for our business. We grew a TON… 38% to be exact, hit a lot of our yearly goals early and just felt like we reallyyyy hit our stride. Now don’t get us wrong, it wasn’t all easy and breezy and we learned a lot of great and not so great lessons along the way, but it was a year of so much growth and that’s where the gold is at.

Before we get to the celebration part of our year though we want to take a minute to THANK each and every one of you reading — the ones who have worked with us, the ones who have tuned in to our blog, the ones who are a part of our Facebook Group or the ones who follow us on Instagram or another social media channels! YOU guys are the ones who have showed up for us around each bend and are the reason we have had such an amazing year, so for that we truly want to thank you for being apart of our journey. You da best! 🙌🏻 Now with that, let’s get down to some of the things we accomplished this year shall we?

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Eek! See, we told you it was a big year! And this is just a glimpse! Another one of our favorite things to do at the end of the year is to reflect on our work and some of our favorite projects. Although, this one is always tough because we really do love alllll of the projects we take on! Here’s a peek at some of our favs!

Favorite Squarespace Website Design Projects of 2018

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Magnolia Rhapsody

This simple site got a few custom features to give it the oomph it deserved! Layered photos and graphics with micro scroll animations gave it just the touch it needed.

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Run Like Clockwork

Another site we really got to flex our creative muscles on! Everything from hover animations to pop up text! There was a new interactive element around every corner.

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

EC Beauty Studio & Spa

Can you really go wrong with a gorgeous spa website?! We wanted to keep that tranquil vibe while also giving her a bold look. Color gradients and photo selection did just that!

Favorite Social Media and Influencer Marketing Campaigns

While we worked on some amazing design projects this year, 2018 brought us more social media clients than previous years. However, since those campaigns are typically in progress, you don’t always get to see the work we put into them. Most days we’re behind the scenes planning out their content on a weekly basis, taking photos for their content, networking with others, and executing influencer marketing campaigns to name a few pieces of each campaign. Here’s a peek at some of our biggest campaigns for the year:

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Fitness Industry Social Media & Influencer Marketing Campaign

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Beauty & Hair Industry
Influencer Marketing Campaign

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Health and Wellness Industry 
Social Media Campaign

Favorite Branding Design Projects of 2018

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects


Working with kickass women is our fav and Kacia Fitzgerald is a powerhouse! So when she decided to launch a podcast and team up with us on the branding… Eek so exciting!

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Pink Lover

It’s no secret we love pink over at Bold & Pop so when we got the opportunity to design a logo for an ecommerce shop dedicated to the love of the color, we were in design heaven! 💕

Bold & Pop :: 2018 Year in Review: Celebrating our Biggest Wins and Fav Projects

Koket Boutique

Being a part of Koket Boutique’s journey this year was incredible! We brought her brand to life with a colorful, yet simple and sophisticated logo and a brand new website this year!

We knew 2018 was going to be big but the growth we’ve had and the projects we’ve been able to work on have completely blown us out of the water! Cheers to 2019 and all it has in store for us!

P.S. Exciting news! We launched the free #GoingBold Facebook Group and would love for you to join us! Come on over!



How to Get Past Comparison, Break Away From Trends & Blaze Your Own Path

How to Get Past Comparison, Break Away From Trends & Blaze Your Own Path.jpg

#Realtalk, as a business owner comparison can be killer. We’re constantly bombarded with messaging from those who have made 6-figures in 6 months, are printing money while they sleep and others who have retired their spouses and now have the perfect little lives. Meanwhile, a lot of us are working our booties off wondering why the heck we aren’t living our dream lives yet too.

So we buy the course, we join the membership site, and we read all of the books hoping that it will unveil the silver-bullet strategy we’ve been missing and guess what, most of the time it doesn’t (which I have another blog post just on that topic!). Now don’t get us wrong, you can learn a TON of amazing information from alllll of those things, but here’s something that you need to remember. All of our journeys are different and there’s a whole lot more work that goes into creating a service/product to sell and creating THE service/product to sell. That’s where the hard work comes in. Plus, sometimes the biz trends of courses, ebooks or whatever it is just might not be for you. So today we’re sharing some tips to get past comparison, realizing how your goals actually affect your business model and why biz trends won’t always get you to where you want to go.

You Can’t Compare Your Journey to Others’ Highlight Reel

Comparing ourselves to others whether in biz or life is a common problem for a lot of people already. Add social media and it’s like adding kerosene to a fire. I know this is a cliché phrase but truly, you cannot compare your life to someone else’s highlight reel and this is especially true in business. Now, I don’t fault people for sharing the good stuff at all — it’s a heck of a lot more fun to celebrate — but you have to realize there’s a whole lot that goes behind the scenes into each of those wins! Business is tough. And while there are certainly people who will crush it in their first year or first few years, others will take a lot longer. That doesn’t mean that you’re less of a success than them or that you haven’t worked hard enough. It just means you’re on a different path.

But Anna, I know someone who is in the same industry as I am, started their business at the same time and they’re posting about all the money they’re making and how they have all the time in the world to hang out with their family. Not only that, but they have “the secret” to how I can do the same! We all know the pitch. Someone was unfilled in their terrible corporate job and then they decided to turn their passion into a business and wa-lah with this simple strategy they tripled their old salary in 3 months. Now, I’m all about people being more transparent about their struggles and how they’ve overcame them to live better more fulfilling lives. When you read these stories though, you need to understand that 1.) unfortunately sometimes everything isn’t what it appears… and even when the story is true it has still been edited down to fit the narrative they want to pitch and 2.) it’s part of their marketing strategy! A good strategy at that, because it’s tapping into your emotions. They’ve figured out a way to relate to you, show you where you could be, and offer you the steps to get the life you want. I’m not saying their intentions aren’t pure and that what they’re offering couldn’t help you, but what I am saying is you can’t compare your life to their strategic and edited marketing message. They’ve figured out what is their thing and it’s time you figure out your own!

As an action point, if reading other peoples’ stories is not inspiring you and is having the adverse effect instead, then STOP reading them. Mute, or unfollow them. I know that sounds simple, but if you’re spending more time obsessing or being jealous, then you’re robbing yourself of the time to work on your own success story. Which is a surefire way to have your business fail. On the flip side, you might just need to shift your perspective. If listening to other entrepreneurs’ stories does inspire you, then stop throwing yourself a pity party of why you aren’t them and start paying attention. Pay attention to their content, their strategies and what you can learn from them, then put it into action. Being intentional about your emotions and your actions is a game changer.

Define What Success Means to YOU!

Coming off talking about comparison, you need to hammer down what success really means to you. If you scan through business pitches you’d think you can onlyyy be considered a success when you’re making 6-figures but WHO set that standard?! Now don’t get me wrong, there’s nothing wrong with money and making a whole lot of it. In fact, I hope you can earn a really comfortable living from your true passions! I just think that there’s been this bar set that you have to do x,y and z before you’re considered “successful” and to be frank, I think it’s crap.

I think success can look veryyyy different from person-to-person so it’s important that we take the time to nail down what it looks like to us. Otherwise we’re just chasing these ideals that might not actually get us to the life we want to live. So what does success look like for you? Because the answers to that question are going to really affect your business model. Where do you see yourself in 1, 5, and 10 years down the road? Do you want to be buying islands, Richard Branson style? Do you want to be living out of a Tiny House and touring the country while speaking to others or doing workshops? Do you want to have a career where you can create a few key products and pull back on your schedule in a few years when you’re ready to start a family? What do you want?

Take a good hard look at your answers to that question and think about what you need to do in your business now, to get to where you want to be along those milestones. When you nail down what you want your life to look like, then you can start thinking about the type of business model that will support that lifestyle. Chances are your version of success is going to look a lot different than what the gurus say too — whether that’s monetary, time, or flexibility. We’ve been programmed to always want to do MORE but sometimes that’s not the answer to what we really want. So stop chasing goals you don’t care about.

You Don’t Have to Follow Business Trends

Repeat this one in your head a million times please! There is not one path to success and you don’t have to jump on whatever strategy is trendy at the time to make a living. That’s right, you don’t have to sell courses, you don’t have to offer group trainings, you don’t have to have a Facebook Group and you don’t have to do webinars. If it works for you and your big-picture plan, DO IT! But if you find yourself feeling like you need to jump on something because everyone else is doing it, take a few steps back. As I’ve mentioned a few times already (see I really want to hammer this point in) you can be successful doing a lot of things. The best thing you can do is focus on the things that help your skills shine and align with what will work best with the life you’re trying to live and what your customers and clients want too.

I have a great example of how we were guilty of falling in this trap too. In 2017 we wanted to expand our offerings and decided to launch a membership service. The idea was, people would subscribe to our service and get access to a resource library which would have styled stock photos in a bunch of different categories, customizable quote graphics, collateral designs, — believe me, if we thought it could help fellow biz owners, we included. Helping others is really at the heart of our business and we thought this idea was genius because it allowed us to offer services to a whole lot more people than we could work with on a 1-on-1 basis.

Now don’t get me wrong, we didn’t launch this just because it was a trendy idea at the time, but because passive income streams and membership services were all the rage we built our service around the trend. We worked our BUTTS off on this project. For months. We built up buzz for our launch and did the whole shabang to bring it to market. Unfortunately, the launch of the product won’t make any business publications and after a few months we realized it was a bust. It turned out this “passive” income strategy we had created wasn’t all that passive and we just didn’t have the time to dedicate to keep it up for the amount of income that was coming in. Shortly after we decided to shut it down and guys, we were bummed.

Here’s what we learned though, while all of the conversations told us passive income streams were the key to scaling and being more successful. That we could only go so far by offering services, it turned out the timing and business model just wasn’t right for us at that time. And you know what else we realized? There are a heck of a lot of PR, social and creative agencies that all they do are services and they’re doing just fine. It’s not to say we won’t explore another option in the future, but at that time in our business we got distracted by something flashy instead of slowing down and really focusing on marketing our services which we already had an awesome system for. Moral of the story, just because someone tells you selling courses, membership sites, or whatever it may be is the key to success, it doesn’t mean it will be for you.

Take Advice From Others with a Grain of Salt

Okay, I know I may sound like I’m poo pooing on others trying to help you find success and trust me I’m not. I read more blogs, books and listen to more podcasts than most and that’s because there’s some AWESOME freaking info out there. What I mean by “take advice from others with a grain of salt” is that you need to be an active participant in the media you consume or the conversations you have. Don’t just do something because you heard it somewhere and don’t just take someone’s opinion as the gold standard because they’re further along their journey than you are. Whatever decisions you make in your business or in your life, do them because they feel right! Trial and error is literally your best friend as a business owner and sometimes it’s going to take time to figure out what works best for you.

A different but relevant example… growing up maybe you tried a bunch of different sports and activities. Maybe you played tee-ball, or soccer or maybe you played violin or did ballet — the violin one was me! Whatever you did, did you end up doing alllll of the things your whole life? Probably not. You probably picked the things you were best at and dropped some of the other things… or tried new things to see if you liked those better. The point being, some things stick and some things don’t and it’s up to you to decide which things you’re going to try. You really need to go with your gut on that one and if you think something is a good idea but change your mind because one or two people didn’t like the idea, well then you’ll miss out on a lot!

Instead, I encourage you to go into things with an open mind. Listen to those podcasts, buy those courses and join those masterminds. Just don’t go into them thinking that they’re going to be the silver bullet to your success! Business isn’t so cut and dry. It’s more like an unending series of trials and errors and those failures are the key to actually finding what works for you. Which btw, Mallory has another awesome blog post on that topic too! So pay attention, learn different strategies and then go and try things out yourself! Spend more time driving your car than trying to see where the person next to you is going. There’s enough success to go around and finding your own path is a lot more fun than trying to recreate someone else’s. We all have unique talents, perspectives and dreams and it’s time that you give yours the attention they deserve.

P.S. Exciting news! We launched the free #GoingBold Facebook Group and would love for you to join us! Come on over!